Privacy Policy

Click to Guide has been paying close attention to the protection and management of users' personal information for a long time. Thus, Click to Guide has implemented this Privacy Policy aimed at protecting the personal information of all users.

This Policy, which is an integral part of the Terms of Use, describes in particular the procedures of Click to Guide for collecting, processing, disclosing, and protecting the user's personal information when the user uses our platform. This Policy is also intended to familiarize the User(s) with his(their) privacy rights. In this policy, we have also indicated how the user can contact us in case he has any questions/doubts.

Please note that we use Users' Personal Information, in particular, to provide them with services available on the Platform in the best possible way, to improve overall use of the Platform and for other processing actions described in this Policy.

This Privacy Policy does not apply to third-party websites/applications that may be linked to our platform. Users are advised to review the privacy policies of relevant third-party websites/applications to understand how their personal information will be collected and processed by such websites/applications.

This Privacy Policy should be considered together with the Terms of Use, and all terms used with a capital letter but not defined in this document have corresponding meanings as they are defined in the Terms of Use.

Terms of this Privacy Policy

By using or accessing the Platform, you agree to the collection and use/processing of Personal Information in accordance with this Privacy Policy. Such information collection is necessary for providing services on our Platform. If you do not share them, we will not be able to provide services. In case of any doubts, please contact us at support@clicktoguide.com

Terms in the Privacy Policy

For the purposes of this Privacy Policy:

Account - A unique account created for you on the Platform to access our services or parts of our services.

Company – referred to either as Click to Guide or Company, or We, or Us, or Our, refers to Click to Guide its affiliates, subsidiaries and/or any other legal entities associated with Click to Guide.

Cookies - These are small files placed on your computer, mobile device or any other device by a website/platform that contain detailed information about your visit history and have many other purposes.

Device - any device that can be used to access the Platform, e.g., a computer, mobile phone or digital tablet.

Personal Information – any information relating to an identified or identifiable User who is an individual and which is provided by such User when using services available on the Platform. Click to Guide collects this information from the User for the purpose of providing services on the Platform and fulfilling various legal obligations.

Platform - means the website and other web pages related to it, mobile applications and mobile site.

Privacy Policy/Policy - refers to and includes this document and amendments that may be made to it in the future. It also incorporates any other document that Click to Guide may develop in the future in connection with this policy.

Social Network Platform refers to such platforms as Instagram, Facebook etc., that are used for communicating with the Company in various scenarios and/or for creating an account on the Platform.

Service Provider shall mean the seller indicated on the Click to Guide Platform, including affiliated persons and other business partners.

Third Party Providers - understood as third-party companies or individuals who may be engaged by the Company to ensure smooth and error-free operation of the Platform. These third parties may also be hired by the company for a more effective representation of services available on the Platform, including analysis of your use of the Platform.

Website - link: www.clicktoguide.com

You - means the User.

Why does "Click to Guide" collect your personal information?

Click to Guide is a platform that connects the User with the Service Provider and facilitates booking various tours and events listed on the Click to Guide site. In this regard, Personal Data and other related information are collected by us, in particular, to help us provide you with services available on the Platform, as well as for carrying out other data processing actions described in this Policy.

What information does "Click to Guide" collect?

The personal information we collect about you depends on various factors, including but not limited to, the context of your interaction with us, the products, services and features you use, your local applicable legislation. The personal information we collect can be divided into two categories: non-identifiable personal information and identifiable personal information.

Non-identifiable personal information is information that cannot be used to identify you or a specific person. This data can also be anonymous in nature. Such data include, in particular, aggregated data on the use of services available on the Platform, masked IP addresses etc. Identifiable personal information is the data that is personally identifiable to you and can be used to identify or filter out your identity. This information is also collected by us in order to provide you with access to certain features of our Platform. This information includes, in particular, such data as name, date of birth, phone number, address, email identifier.

Automated Information

When you gain access to our platform, some of your data gets automatically intercepted. This automated information which we collect falls under the category of non-identifiable personal information. Below are the main types of automatically intercepted information:

a) Device information, such as the browser used to access the Platform, the device used to access the Platform, operating system, application version number, etc. 

b) IP address information is also recorded when you access the Platform. 

c) Behavioral information, i.e., how you access our Platform, which different sections of the Platform you turn to, the duration of your stay on the Platform, etc. 

d) The date and time of your stay on the Platform.

All of the above-mentioned information obtained automatically is used for the following purposes:

a) For ensuring the security of our IT systems; for instance, to protect against specific attacks on our systems and to recognize attack patterns.

b) Load balancing, i.e., distributing access to our platform among multiple devices and offering you the fastest loading time possible.

c) For understanding your demographic data, interests and behavior in order to provide you with the best services.

d) When there are specific signs of criminal offenses, to facilitate criminal prosecution, prevent harm or ensure lawful enforcement.

Cookies

In addition, we also use various types of cookies to track your use of our platform and store certain information that later helps us provide you with more personalized services. There are certain cookies that may be placed on your device as a result of you using any services available on our platform.

Generally, we use two different sets of technologies, namely:

a) Cookies or browser cookies - these is a small file which is automatically placed on your device when you access our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept our cookie policy, you may not be able to use some portions of our Platform;

b) Web beacons. Also known as Clear gifs, pixel tags and single-pixel gifs, are attached in various sections of our platform and our electronic communications, which allows us to track and understand the user's activity.

These cookies stored on your device can be "persistent" or "session" cookies. Persistent cookies are those that remain on your device even when you log out, while session cookies are automatically deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes described below:

Necessary / essential cookies

a) Type: Session cookies

b) Purpose: These cookies are necessary for access to various sections of the Platform, if they're not allowed, you will not be able to access services available on the Platform. These cookies also help us authenticate users and prevent any forms of fraudulent actions on the Platform

Cookie policy / Cookie acceptance notice

a) Type: Persistent cookies

b) Purpose: These cookies determine whether the user agrees to the use of cookies

Functional Cookies

a) Type: Persistent cookies

b) Purpose: These cookies allow us to remember the choice you make when using the Platform, for example, remembering your login details or language preferences. The main purpose of these cookies is to provide you with a more personalized experience every time you use the Platform.

What is your personal information used for and who do we share it with?

Your personal information, obtained during your access to our Platform, is used solely for lawful purposes and to provide you with services. We do not sell or rent this information to anyone, nor do we pass on your information to third parties unless otherwise provided by law and specified in this Privacy Policy and/or required to fulfil your request.

The personal information obtained from you is used as follows:

For reservation purposes: we use your personal information, which may include your name, email ID, payment details, etc., so that you and your companions, if any, can complete and secure the booking.

For marketing purposes: We conduct marketing and advertising campaigns together with Service Providers and/or any other third parties and may use your personal information, which may include name, email ID, contact details, etc., to ensure you receive the necessary promotions. In addition, you may receive emails/notifications about marketing campaigns, newsletters, reward programs, and exclusive promotions offering special deals.

For other reasons: We may also use your personal information for a number of other reasons that include but are not limited to;

a) Provide, maintain and improve Our services; 

b) Communicate with you for various purposes including but not limited to informing you of any changes related to a booking made by you;

c) Any changes made to the Platform; 

d) For customer service purposes; 

e) To seek reviews about the services; 

f) To conduct surveys; 

g) For financial purposes.

We transfer your information to various third parties, including those located in third countries outside of the UAE, for the purposes listed below:

With external suppliers: We may transfer your personal information to external suppliers for monitoring and analyzing the use of our services, as well as for communication with you.

With affiliated persons: We may transfer your personal information to our affiliates, in which case we will require these affiliates to comply with this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

With payment partners: To complete a booking on Our Platform you will need to make a payment, and we will process the corresponding Personal Information required in each specific case depending on the selected payment method. Similarly, some of your personal data will be processed by parties who assist in processing payments, including but not limited to payment gateways, banking partners or any other third parties who may be involved in such process.

With service providers / business partners: We may pass on your personal information to our business partners to offer you certain products, services or promotional offers,

Corporations: We may share or transfer Your Personal Information to a corporation in connection with any merger, sale of company assets, financing or acquisition of all or part of our business by another company or during negotiations on them.

With other users: When you provide Personal Information or otherwise publicly interact with other Users on our Platform or any other third-party / social network platforms, such information may be viewed by all users and may be publicly distributed outside its limits. If you interact with other Users or register through third party/ social media platforms, your contacts on third party / social media platforms can see your name, profile, photos and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.

In addition to the scenarios listed above, your personal data can be disclosed further if required:

a) By law, by court order, by any law enforcement agency or for any legal purposes;

b) For audit purposes and compliance requirements;

c) For any other purposes that meet the interests of a User as such.

Some of the third parties/vendors may choose to retain some of Your Personal Information. However, this is done for limited purposes of providing you with services in accordance with the Terms of Use. Please note that these third parties/vendors have informed us that they comply with relevant privacy laws and have a detailed privacy policy. If you want information about these third parties/vendors, you can send a request to support@clicktoguide.com. We will try to respond to such requests in the best possible way.

User Content and Social Media Platforms:

Any content uploaded, presented and/or posted by Users, including but not limited to reviews, ratings, chats or discussions on the Platform or any social media platform, collectively referred to as "User Content". The User is fully responsible for the authenticity and accuracy of all User Content.

User Content posted by any User is visible to other Users who have access to the Platform or the social media platform where such User Content is posted. The User agrees to have no objections in this regard.

We may allow Users to create accounts on the Platform using their personal social media accounts such as Facebook, Google, Instagram etc. In such case we may receive some of your personal data from your social media accounts like your name, last name, e-mail address, phone number etc.

Further, when you interact with us on social networks or via our posts, we may collect and process information that you may provide us during such interaction. This can happen when you hit 'like', 'share' or make a 'retweet', leave a comment or post other content on our social media platform. Data processing in this case is done in accordance with applicable privacy laws and for the purposes of providing you with the best services. Please note that during such use of social media platforms the privacy policies of those social media platforms and privacy settings made by you on these social media platforms also apply.

Collection of data from children

In accordance with our Terms of Use, we suggest that booking on the Platform be done only by a person who has reached majority age. However, there may be certain scenarios when booking for children will be done by a person who has reached the age of majority. In respect of such scenarios, we would like to state that at Click to Guide we value the privacy of every individual including children. If we receive Personal Information of a child/minor, we assure that such information will be processed on lawful grounds and to the extent a consent for processing such information has been received from a person who has reached majority age. In case it becomes known to Click to Guide that the User is a minor or has not reached the age allowing to provide consent in the respective jurisdiction, Click to Guide reserves its right to terminate services to such User/account without any prior notice.

How long do we keep your personal information?

Your personal information is kept on our servers for such a period of time as may be required to achieve the purpose for which such information was collected. However, we may keep your personal information for a longer period of time if required by law. If your personal data is no longer needed, we will ensure its safe deletion.

How do we protect your personal information?

We take reasonable security measures to protect your personal information from any form of unauthorized access. As part of this process of protecting your personal information, we have implemented a security protocol as well as technical and physical access restrictions. Please be assured that access to your personal information may only be provided to authorized personnel who have the right to access personal information in the course of their work.

Where do we keep your personal information?

Your personal information is stored in personnel files or in electronic records.

Your rights regarding your personal information.

If you have a data privacy request, such as a request for deletion or access to your data, please contact us at support@clicktoguide.com. We will duly consider your request and respond within the statutory deadlines. You can also request a copy of the information we store about you by sending a request by email at support@clicktoguide.com. In case of filing a complaint about processing your personal information you may contact us at the same email address.

When processing any of the above requests, we have the right to verify the identity of the applicant to make sure that he/she is the person entitled to make the request. In case a complaint/dispute arises, you have the right to contact the appropriate legal body of your choice.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We recommend you to periodically review this Privacy Policy for any changes. Changes to the Privacy Policy become effective once they are posted on Click to Guide's website.